Updated on September 30, 2023

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How to get your business verified?

Business verification allows you to get increased sending limits. Without verification, you can send messages to up to 50 unique numbers per day. After verification, the limit increases to sending messages to 1000 unique numbers per day.

In order to have access to higher account tiers in the WhatsApp Business API account, you must complete Business Verification within the Business Manager. This means you will have to provide Facebook with some documents to prove the existence and legitimacy of your business.

Even though the Business Verification is required by Meta for a company to have access to higher account tiers of the WhatsApp Business API, this process is completely unrelated to WhatsApp.

For support about issues with the Business Manager (opens new window), please reach out to direct Meta support through the “?” (help) icon on the bottom left corner of the page.

#Business Manager Verification Process

#Access Business manager security center

To start the verification process go to the Security Center (opens new window)and click Start Verification in the Business verification section.

Select your business

#If your business is already listed

Confirm your business details

Select a phone number that you have access to from the drop-down menu and click Next.

Double-check for any typos or other errors: you will not be able to edit this information upon submission.

Get a verification code

Choose to receive the verification code on your business phone number via a text message, a phone call or email. The phone number option may not be available in all countries.

Please make sure that the email registered has the same domain as the website.

Accepted example Email: name@business.com Site: www.business.com

Not accepted example Email: name@gmail.com or name@otherbusiness.com Site: www.business.com

Or verify your domain

If your domain is already verified, click Use Domain Verification. If not, complete the domain verification process, then return to the Security Center and select Continue.

Enter verification code (not applicable if you use domain verification)

Enter your verification code. Click Submit.

You can skip the remaining steps 3 & 4 below.

#If your business is not listed

If you cannot see your business in the list please select None of these matches. Then proceed with Steps 3 & 4 below.

You may be asked in step 3 to provide official documentation of your business’s legal name. Upload an official document that matches the business’s legal name you entered in step 1, such as a business license, articles of incorporation or business tax registration.

#Verify the Business Address or Phone Number

Upload a document that shows both the legal name of your business and the mailing address or phone number shown on the screen.

After you upload the documents, Meta will review them as quickly as they can. This may take several days. You can check the current status of your verification by going to your Security Center.

When your business is verified you will be notified and you will also see the verified status in your account.

Documents needed for Business Verification

Because of the differences between legal documents between countries/districts, Facebook has provided a list of the specific documents that need to be sent according to each country/district. Please see them below.

Documents that are not accepted are:

  • Invoices
  • Purchase Orders
  • Self-filled applications for the company
  • Tax returns filed by you or your company
  • Website print

Brazil

  • Business bank statement
  • Cadastro Nacional da Pessoa Jurídica (CNPJ)
  • Certificado da Condição de Microempreendedor Individual (MEI)
  • Contrato Social
  • Utility bill

China

  • 公司註冊證書
  • 商業登記摘錄
  • 商業登記證
  • 营业执照
  • 銀行帳單

Cyprus

  • Αντίγραφο κίνησης λογαριασμού / Hesap özeti
  • Εγγραφή στο μητρώο Φ.Π.Α.
  • Καταστατικό / Şirket ana sözleşmesi
  • Μητρώο Επιχειρηματικών Οντοτήτων
  • Συστατική Πράξη Εταιρείας / Şirket Kuruluş Onay Belgesi

France

  • Avis de situation au repertoire Sirene
  • Extrai d’immatriculation D1
  • Extrait K, L, Kbis ou Lbis
  • Facture d’électricité, de gaz ou d’eau
  • Lettre de confirmation de numéro SIREN délivrée par l’Urssaf
  • Statuts de l’enterprise
  • VAT registration

India

  • Business bank statement
  • Business license
  • Certificate of incorporation
  • Goods and services tax registration certificate(GST)
  • Permanent Account Number Card (PAN)
  • Shop establishment certificate
  • Udyog Aadar (UID)
  • Utility bill

Indonesia

  • Business bank statement
  • Izin Usaha Mikro Kecil (IUMK)
  • Nomar Induk Berusaha (NIB))
  • Surat Izin Usaha Perdagangan (SIUP)
  • Surat Pengukuhan Pengusaha Kena Pajak (SPPKP
  • Tanda Daftar Perusahaan (TDP
  • Utility bill

Ireland:

  • An Oifig um Chlárú Cuideachtaí
  • Business bank statement
  • Business tax certificate
  • Certificate of business incorporation
  • Certificate of registration
  • Utility bill

Italy:

  • Atto Costitutivo
  • Certificato di Registrazione Aziendale
  • Registro Imprese dell’archivio ufficiale della CCIAA
  • Statuto
  • Business bank statement
  • Certificate of formation
  • Utility bill
  • Value Added Tax Certificate (VAT)

Japan:

  • 個人事業の開業, 廃業等の届出書
  • 営業許可
  • 定款
  • 履歴事項全部証明書
  • 法人番号指定通知書
  • 納税証明書
  • Business bank statement
  • Utility bill

South Korea:

  • 사업자등록증
  • 요금납부 내역서
  • 지방세 납세 증명서
  • 지방세 납세 증명서

Taiwan:

  • 台中市政府函
  • 有限公司设立登记表

UAE

  • Certificate of formation
  • رخصة تجارية
  • رخصة تجارية
  • شهادة تسجيل لضريبة القيمة المضافة
  • فاتورة اتصالات
  • فاتورة الكهرباء
  • كشف حساب بنك

Ukraine

  • Виписка з єдиного державного реєстру юридичних осіб , фізичних осіб-підприємців та громадьских формувань
  • Виписка з єдиного державного реєстру юридичних осіб та фізичних осіб-підприємців
  • Витяг з реєстру платників єдиного податку
  • Свідоцтво платника єдиного податку

United Kingdom

  • Business bank statement
  • Certificate of Incorporation
  • Certificate of public liability insurance
  • Companies House document
  • Company registration number (CRN)
  • HM Revenue and Customs: VAT certificate
  • HM Revenue and Customs: Account statement
  • Utility bill

United States:

  • Articles of incorporation
  • Business bank statement
  • Business license
  • Employer identification number (EIN)
  • IRS SS-4 (EIN Assignment Letter)
  • IRS 147c (EIN Confirmation Letter)
  • Taxpayer identification number

Other countries:

  • Utility bills like a phone or electricity bill
  • Bank statement
  • Business licenses and permits from any level of government
  • Certificate of formation or incorporation
  • Business Tax or VAT registration certificate
  • EIN confirmation letter from the IRS (U.S. only)
  • Federal tax returns to the IRS by the company (U.S. only)
  • Business bank account statements
  • Business credit report from one of the reporting agencies

#Checklist for Business Verification

To increase the company’s chances of being verified by Meta, it is important that:

  • The company’s website is active and complete, containing the company’s name and address
  • The account email is from the same domain as the company’s website provided in the documentation
  • If the verification will be made through the phone number, make sure you are able to receive the call. If the phone has IVR, disable it temporarily
  • The company’s trade name in the documentation is the same used on the website and the Facebook page. If different, the names need to be related in some way on the website. For example, at the footer, enter “Company ABC powered by company D”

#If the Start Verification button is not available

Your Business Manager may not be eligible for verification. In this case, you won’t be able to click the Start Verification button:

To enable the button, please:

  • Fill out all of the information on the Business Info page, inside the Facebook Business Manager settings
  • Create an app in your Facebook developer account.

My Business Verification request was rejected: What to do now?

If your request for business verification was rejected by the Facebook team, you should receive an email notification noting that the documents you attached didn’t pass the verification process.

On the new page, you will see your ticket/case number.

If you click on the ‘Read More’ button, you can start interacting directly with Facebook Support to find out what is missing or which documents are not correct.

#Is Business Verification the same thing as the green check?

No.

Business verification is different from the verified badge, also known as a green check or Official Business Account (OBA).

#Official Facebook Documentation

You can find more details from official Facebook documentation:

  • https://www.facebook.com/business/help/2058515294227817?id=180505742745347
  • https://www.facebook.com/business/help/1095661473946872?id=180505742745347
  • https://www.facebook.com/business/help/159334372093366